Business Admin/ Customer Service Skills Coach- Newcastle

Ref No. BHN453998
Salary £25,000 - £28,000/annum
Location Newcastle upon Tyne, England
Job type Permanent
Job Status Open


Are you are a qualified Apprenticeship Coach/Trainer? Do you have experience delivering standards across Business Admin & Customer Service? This could be the perfect role for you!


Business Skills - Remote Delivery

The Job

The ideal candidate must be a qualified assessor with previous experience delivering across business skills apprenticeships.

The role of a Skills Coach is integral to the service they provide to their customers and the support and guidance provided for their learners throughout their learner journey.

Key Responsibilities

  • Identify and assess learners' needs and put in place robust learning plans, with realistic and challenging goals, that enable learners to understand their personal journey and realise their potential.
  • Deliver high quality, informative and inspiring learning and development workshops to groups of learners.
  • Actively support, mentor and motivate learners across the entire learner journey, to help them with the timely completion of their learning goals and achievement of their apprenticeship standard. Contact will be varied and might include face-to-face, email, Skype, webinars etc.
  • Observe, mark, assess and review work produced by learners to ensure it is of the appropriate standard to reflect the learner's qualification and meet the needs of the awarding body. Provide insightful, constructive and informative feedback to help the learner maximise their potential.
  • Proactively monitor, evaluate and improve the quality and effectiveness of own workload and working practices to ensure deadlines and targets are met and that the learner has an outstanding experience.
  • Take full ownership and accountability that learner information is inputted onto the applicable systems in a timely fashion.

Essential Qualifications

  • AET or PTTLS teaching qualification
  • Assessors Award (i.e CAVA, TAQA, A1 or D32/33)
  • Functional Skills in maths and English at a minimum of Level 2.

Essential Experience

  • Experience delivering apprenticeships in Business Admin, Customer Service Management.
  • Previous experience delivering on civil service or government contracts would be desirable.
  • Two year's occupational experience in Public Sector (desirable)
  • Understanding, knowledge and delivery of new apprenticeship standards including a minimum of 6 months' experience of supporting employers to work with new apprenticeship standards (desirable)
  • Significant experience of providing one-one coaching sessions and group training delivery.
  • Significant experience of supporting learners using a blended approach of face-to-face and remote support
  • Experience of working with end point assessment organisations
  • 12 month's experience of using learning platforms such as Learning Assistant, Smart Assessor or Onefile.

Please contact Aishah Wicken at Alderwood for more details. Email: or call 01489 898 109

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