Customer Service/Credit Control Administrator

Ref No. TLKFB00047
Salary £21,000 - £25,000/annum
Location London, England
Job type Permanent
Job Status Not Specified


Join a £20m tech training business that's trained 68,075 students across Europe and the Middle East. We're named in the Top 20 IT Training Companies in the World.



Must have the relevant experience

The Job

About us

Firebrand is a training company with a unique approach. Since 2001, we have enabled over 70,000 students to develop valuable digital skills through our accelerated training programmes, and for the last eight years have been recognised amongst the Top 20 IT Training Companies in the World. Our courses enable professional development and certification on behalf of some of the biggest names in the industry - Microsoft, Cisco and (ISC)2 among them - and are designed to keep pace with the continually changing landscape of the digital marketplace. From the delivery of our first training course to the successful business we are today, we have continued to grow and develop the products and programmes we offer. The key to our success is the people we hire. We place great value on attracting and retaining great talent (there are several members of staff who have been with Firebrand for more than 5 years and some as long as 15) and great importance on differentiating ourselves from the competition. While our approach to what we do is always professional, the strong belief in our Company Code, creates a working environment which is friendly and informal and most of all encouraging. We're now looking for someone like you... We now have an opportunity for a Customer Services / Credit Control Administrator able to demonstrate these essential accreditations, skills and attributes. The position is based in our modern office near Oxford Circus. There is a strong team atmosphere which we would expect the new starter to become a part of.

The role

The overall purpose of the role is to support our Sales Team in their day-to-day activities; making sure customer and sales information is correctly entered and processed in our Customer Relationship System (following the appropriate processes etc.). The role will also act as general administrative support for the Sales Team, e.g. ensuring that course fees are collected within tight deadlines specified, assisting our customers in ensuring that they have the correct information to allow them to succeed with their training etc.

Key Responsibilities include:

  • Assisting our Sales Team with Administration tasks
  • Ensuring our CRM system is updated with the relevant information
  • Answering general Customer Service enquiries via phone/email
  • Raising invoices/credit notes
  • Chasing payment details and payments within strict deadlines
  • Sending enrolment emails/follow-up calls to ensure information is received and understood
  • Liaising and working closely together with our Operations Team at our UK Training Centre

What we're looking for

Skills and background required:

  • Experience in an office-based customer support and administration
  • Buckets of initiative and a willingness to get involved in a wide variety of tasks
  • Excellent verbal and written English communications skills
  • Great interpersonal and client relationship skills
  • Time management, organisation and planning skills
  • Attention to detail in reporting and administration
  • Tenacious at working within deadlines
  • Process driven
  • Strong team player
  • Motivated and out-going individual
  • Self-starter with high energy and strong commitment
  • Must be moderately IT literate with experience using a CRM and Accounts system
  • Live and love the 'Firebrand Code'


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