Quality Assurance Officer

Ref No. BHN507203
Location London, England
Job type Permanent
Job Status Closed
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Full time permanent (fixed-term for 2 years) Quality Assurance position working within the apprenticeship provision for a large education organisation.


3-5 years quality Assurance experience within Apprenticeships

The Job

Job Purpose

Responsible for the development and implementation of the Apprenticeship programme's quality assurance strategy and framework, including the End-Point Assessment process (EPA) and OFSTED compliance. Support the Apprenticeships Manager in the development of the SAR (Self-Assessment Report) and QIP (Quality Improvement Plan).


Main Responsibilities

  • Conduct internal quality assurance activity for EPA.
  • Ensure that all processes are consistent with the requirements of EPA external quality assurance organisations subject to continual monitoring, review and improvement (both internally and that of external quality assurance agencies)
  • Support the Apprenticeships Manager in the development and submission of the QIP and SAR
  • Liaise with EPA assessors to ensure they have the most up to date assessment materials, including any supplementary standardisation training where need is identified.
  • Track apprentice progression to ensure EPA assessment is completed in a cost effective and timely manner.
  • Ensure all apprenticeship standard requirements (including Gateway assessment/interview requirements) as stated within the Assessment Plans are adhered to for compliance purposes.
  • Liaise with EPA assessors to support the scheduling of EPA assessments and retakes.
  • Ensuring standards and other related requirements of Awarding Organisations and external agencies are met and exceeded.
  • Co-ordinate the timely registration and certification claims for learners.
  • Maintain appropriate records of Apprenticeship quality assurance, assessment, registration and certification activities.
  • Facilitate standardisation activities to support the continuous improvement of qualification and unit delivery.
  • Ensure all training and assessment documentation, maintained by Academic staff, is comprehensive, upto-date and clear.
  • Develop and conduct observations of Academic staff conducting the assessment process.
  • Conduct teaching and learning observations of Academic staff carrying out core delivery.
  • Conduct learner interviews to monitor and analyse the quality of the assessment process and learner journey.
  • Disseminate information and feedback from monitoring activities and ensure all actions are addressed by indicated timescales.




  • Verifier qualification e.g., D34, V1 or IQA
  • Knowledge of the OFSTED New Provider Monitoring framework
  • Assessor qualification, such as D32/D33, A1 or AVA
  • Extensive knowledge of apprenticeships and the OFSTED common inspection framework
  • Level 3 (or higher) teacher training qualification e.g. PGCE, PTTLS, AET D A & I Experience
  • Experience of compliance, quality, verification, auditing and reporting
  • Experience of the end to end process for EPA
  • Experience of the Ofsted inspection framework
  • Experience of working in the area of apprenticeships.
  • Experience of working with apprenticeship systems such as the Apprenticeship Service.
  • Experience of working within a complex work based training provider



Skills and Abilities

  • Ability to create systems and processes to track and monitor data and evidence, and work with colleagues and clients to quickly address gaps
  • Excellent IT skills including experience of Microsoft Office.
  • Ability to work on own initiative and problem solve, but to exercise sound judgement and escalate appropriate issues that present a risk or opportunity.
  • Ability to adapt quickly and flexibly to change and learn new processes quickly and thoroughly.
  • Excellent interpersonal skills with the ability to develop effective working relationships with colleagues at all levels (including senior management) across professional services and Schools.
  • Accuracy and attention to detail, including the ability to maintain high standards when under pressure.
  • Good organisational skills and the ability to co-ordinate, plan and prioritise work independently so that competing demands are managed and deadlines met.


Salary and role conditions

  • Salary will be within the range of £38,017 to £44,045 per annum on Grade 6 of the salary scales for Senior Administrative, Library & Computer Staff.
  • Annual Leave is 30 days, plus 8 statutory and 4 additional days during the Christmas holiday period.
  • This post is fixed-term for 2 years.
  • All offers of appointment are subject to receiving satisfactory references and medical clearance.
  • All posts are subject to reasonable adjustment under the Equalities Act (2010).
  • All appointments are subject to a probationary period.
  • The appointment is terminable by three months' notice on either side.



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Louise Ness
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